Frequently Asked Questions - Office of Health and Social Services Ombudsman

Are you part of the Department of Health and Welfare?

The Health and Social Services Ombudsman is not part of the Department of Health and Welfare. Under Idaho Code 56-1901 (3). The health and social services ombudsman shall act as an independent ombudsman monitoring and evaluating the compliance of public agencies and private entities with relevant statutes, rules, and policies pertaining to the provision of health and social services to service recipients.

What type of complaints can be submitted to the Ombudsman?

Any allegation against the behavior or action of an agency or department believed to be contrary to law, rule, or policy, imposed without an adequate statement of reason, or based on irrelevant, immaterial, or erroneous grounds. (Idaho Code 56-1903(a)).

Who can submit a complaint?

Any individual meeting one of the following criteria: a service recipient (including a child under 18 years of age), a biological parent of a service recipient, a foster parent of a service recipient, an adoptive or prospective adoptive parent of a service recipient, a legally appointed guardian of a service recipient, a guardian ad litem for a service recipient, a relative of a service recipient or any person with a legitimate interest, a member of the Idaho senate or house, or an attorney for any individual previously listed. (Idaho Code 56-1903(b))

What is the process after a complaint has been submitted?

The ombudsman is authorized to conduct a review or examination of the complaint. Records and reports from departments and agencies may be reviewed as part of this process. When there is reasonable cause, the ombudsman shall report the information to law enforcement and a fact-finding hearing may be held. Upon completion of the examination, the ombudsman shall prepare a final report. (Idaho Code 56-1904).

How can complaints be submitted?

Complaints can be submitted via email at:
contact@hsso.idaho.gov

Are complaints anonymous?

Yes, complaints can be submitted and kept anonymous.

How can I have the Ombudsman contact me?

If you would like the Ombudsman to contact you, please click the link below and complete the form.