How We Work for Idaho - Office of Health and Social Services Ombudsman

How We Work

Idaho’s Health and Social Services Ombudsman was created to ensure the state’s complex child protection system consistently provides high quality services to every child, family and community in Idaho.

Listen

We listen to people about their experience with and concerns about child protection.

Investigate

We research and investigate concerns reported by any Idahoan about service delivery within the child protection system.

Resolve

We determine the best way to resolve concerns – that might mean bridging communication barriers or resolving conflicts based on misunderstanding.

Identify Trends

We identify trends where the community’s needs have changed and the system hasn’t had the funding, resources or practices to keep up with it. As a result, we make public recommendations for system improvement.

Initiate Change

We convene lawmakers, professionals and other stakeholders to advance legislation and policies that have a lasting, positive impact on children and families.