What We do

Idaho’s Health and Social Services Ombudsman (HSSO) is designed to ensure Idaho’s complex child protection system consistently provides high quality services to children and families in all 47Idaho counties. We are independent from the state and county agencies that work on behalf of children and families. We exist to listen to the public about their experience with and concerns about child protection, research and investigate those concerns, and determine the best way to resolve each concern. Our work also allows us to collaborate with lawmakers, professionals and other stakeholders to advance legislation and policies that will have a lasting, positive impact on our children and families.

Since our inception in February 2025, the Idaho Health and Social Services office has received more than 75 inquiries –from Idahoans seeking answers and help. Most Idahoans who call us dial dozens of numbers before calling the HSSO, which can be frustrating and confusing.

Our Team responds directly to citizen concerns and inquiries about the child protection system. The team is comprised of professionals with experience in child welfare, public health, juvenile justice, behavioral health and engagement. Using ombudsman principles, dispute resolution techniques and a comprehensive analysis of the issues presented in individual cases, Our team work with clients to address concerns, provide education and resources. This often includes bridging barriers between citizens and agencies to improve understanding and communication.

Through the individual work on cases, we can identify emerging issues and trends and determine the severity of the impact on those directly experiencing and delivering services within the child protection system. We also monitors trends presented in cases and work to address the potential gaps in practice, regulation or law to improve the quality of services being provided to children, youth and families.

This work also allows us to collaborate with lawmakers, professionals and other stakeholders to advance legislation and policies that will have a lasting, positive impact on our children and families.

HSSO CASE PROCESS